Manage decisions that impact indirect cost and net margin by customer, service type.
Distinguish the combinations and activities that are profit makers from those that are loss-makers.
If you had the insight to the drivers of your indirect costs of ground application services, you can tackle a wide array of profitability and cost issues confronting your company across diverse disciplines, including finance, sales, marketing, operations, strategic planning, and service category management.
You could analyze net margin by the customer as well, in order to manage informed interactions that can help improve customer performance, raise prices, adjust contracts and service levels.
With a true view of the cost to serve, your company can develop better strategies, track key performance indicators along the value chain, uncover and address cost issues early, and enhance your bottom line.